North Point will assist your community, through the board members, in determining the ongoing maintenance needs of the association and establishing programs to meet those needs within the allowed budget. North Point has experienced staff and a reliable, proven roster of expert vendors to ensure that common area maintenance is properly performed in a pro-active and cost-effective manner. We also utilize a work order system that ensures effective responses to all service requests, and the ability of the board and owners to check the status of work order reports online.
We will supervise and schedule the work of the person performing routine repairs and maintenance. We can, and often do, provide a skilled maintenance technician from our staff to do this work. However, many of our client communities use their own employees or properly insured contractors, to perform routine maintenance under our direction. We manage the arrangements that make the best sense for each community.
We carefully recruit and oversee the work of contractors. We do not impose the use of particular contractors on clients. Although the board controls a selection of contractors, this does not diminish our responsibility to recommend capable contractors and to properly supervise the work of whoever is ultimately retained.
Our aim is to make good use of all of our senior personnel so that we do the best job as your management staff. Often, that includes the time of our construction managers. Our construction manager periodically assess property managers with analysis of unusual building problems in order to avoid unnecessary engineering services and to help create better bid specifications.
We operate a very responsive, seven-day, 24-hour emergency service. The service is reached through a local office telephone number. Your phone call will reach one of the key North Point employees on call for each community that we serve.